Terms & Conditions
T E R M S & C O N D I T I O N S
By proceeding to pay a booking fee, you accept that you are entering into a contract and you agree to be bound by these conditions.
MINIMUM BOOKING REQUIREMENT
Unless discussed, my bridal hair service requires three or more adults for styling on the day, one being the bride. This is non negotiable and the price will still be charged if not all services are required on the day or cancellations are made at a later date.
UK Travel expenses are excluded for the first ten miles radius from CM2 8AJ. Thereafter 60p per mile return plus any toll and car park charges incurred. You will be expected to cover all costs for hotel accommodation where it is not practical to travel on the day of your wedding e.g. More than 2 hours travel time or, if severe weather conditions have been forecast.
CRETE Travel expenses are 60p per mile return from Elounda, Lasithi, plus any car park or ferry charges incurred. You will be expected to cover all costs for hotel accommodation where it is not practical for me to travel on the day of your wedding e.g. More than 2 hours travel time, with a 4 hour travel time requiring a 2 night stay, pre and post wedding.
BOOKING FEE AND PAYMENTS
A £60 non-refundable payment is required to secure your booking and also covers the cost of all administration.
The booking fee is deducted from the final balance and is not part payment for a trial. Trial costs are payable 24hrs before the trial payable by bank transfer. The final invoice will be worked out after your hair trial has taken place, then 50% of the total invoice is payable one week after the trial, with the remainder payable one week before the wedding date by bank transfer. Should no payment be received then I have the right to cancel all services for your wedding date and all fees will still be payable.
All trials are held at my location in Chelmsford. Essex, Monday to Friday, 10am – 5pm. Trials are recommended for the bride and at your discretion for others in your bridal party. Saturday trials may be booked if available, but please note, weddings would take priority if booked and you trial would be moved to another date.
Prior notice must be given if you wish to cancel or reschedule your trial date. Less than one week's notice will incur a charge of the full trial cost. I reserve the right to cancel the booking if a wedding booking is required for that date, an alternative date will be booked in its place.
In the unlikely event that you, or any of your bridal party, decide after your trial that you are not satisfied with my service, you are asked to contact me within 3 days after the trial, so that we can resolve the matter. Refunds, retrials, or cancellations without charges are solely at my discretion.
Two months notice is required if you cancel your wedding booking. After such time the full amount will still be payable by the specified date. Should no payment be received legal action will proceed to recover losses.
In the event of your wedding being cancelled by yourselves or any other party then all monies paid thus far will not be refunded. Couples will need to claim all monies through their wedding insurance though, in the event that your wedding is postponed to another date, availability permitting I will honour the date and transfer all payments made.to that date
In the event of your wedding not being allowed due to COVID-19, and your wedding postponed to another date, then all monies paid thus far will be transferred to the new date. If I am unable to honour the amended date then all monies will be refunded except for the hair trial, if already taken place
In the event that you postpone your wedding due to COVID-19 rules, but I am still legally able to work on the date booked, then another booking fee of £60 will be incurred to secure the new date
In the unlikely event I cannot attend on the day of your wedding due to unforeseen or unfortunate events or circumstances I will make every effort to find a replacement who will be given all notes and images taken at the trial. If I am unable to find a replacement then all monies including trial costs will be refunded. No further compensation will be offered.
If I am made to feel uncomfortable in anyway, or mistreated, or if anyone becomes abusive/violent or displays any offensive behaviour, I have the right to cancel the contract without refund.
POTENTIAL DELAYS ON THE DAY
If unforeseen delays are experienced which are out of my control refunds will not be given. Please give precise instructions for travel on the day. If roadworks, diversions, expected traffic are forecast or any other reason for delay please advise me as soon as possible so this can factored into my scheduled timed route plan.
If your photographer/videographer will require you to stop for photographs or filming whilst hair is being styled please let me know in advance as this will affect timings for the preparation.
CLIENT OBLIGATIONS – WEDDING DAY
A suitable environment is required on the day, if not in a venue, with a dining table or dressing table and chair, (a mirror is provided) and nearby electrical points for my extension lead. Please ensure every member of your party is aware of timings on the day and that they need to be punctual, and remain available for styling.
Hair should be washed and blow-dried the day/evening before. If any of the bridal party have wet hair they will be expected to dry it thoroughly ready for styling.
I would politely request please do not sit children/babies on your lap or around me whilst having your hair styled as hot styling tongs and other equipment are extremely hazardous, and I cannot be held responsible if a child is injured.
Please let me know in advance if you do not wish to be photographed or videoed for social media marketing or for my website.. If sharing my images on social media I would ask you to please credit me by using my website, social media links found on my website..